Ontario Real Estate
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ZEVY
Zevy · Your information

Privacy Policy

Effective October 17, 2026

This policy explains the personal information Zevy handles when you use the website. For privacy questions or requests, use the contact information in the website footer.

Information we collect

When you sign in, we receive account identifiers and contact details such as your name and email address; you may provide a phone number and profile details. We store information you choose to save or submit, including favourite homes, named searches, search alert preferences and notifications, property views or shares, showing and detail requests, messages, inquiries, offer drafts, and the date and wording of an offer acknowledgement. Before sending an offer draft for agent review, you may upload front and back photos of government-issued ID for each buyer. Sign-in services use cookies or similar browser storage to maintain your session; a pending action may be held temporarily in your browser while you sign in. Standard service logs may contain technical request information used to operate and secure the website.

How we use it

We use this information to run accounts, show your saved activity, connect you with an assigned agent, respond to requests, display rebate illustrations, maintain offer drafts, verify buyer identity for an offer review, and protect the service. ID photos are stored separately from public listing images and are not sent in emails. If email delivery is configured, the site may send transactional notifications about requests, inquiries, messages, and saved search matches or listing changes to the relevant user, agent, or administrator. Users who choose text alerts confirm their mobile number by code before it is used for saved search notifications through the configured SMS provider. Admins and Agents can also receive sign-in codes by email. If they choose SMS verification, their confirmed mobile number is stored encrypted and shared with the configured SMS provider solely to deliver verification codes.

Who can see it

You can see your account information and saved activity while the relevant feature is available. You, your assigned agent and site administrators can access uploaded ID photos through signed-in access controls. Assigned agents can see information needed to assist their clients, including offer drafts and acknowledgements. Site administrators can see client requests and offer records. If the offer feature is turned off, user access to offer drafts is hidden while assigned agents and administrators retain access. Service providers used for sign-in, hosting, database storage, property data, or configured email delivery may process information as needed to provide those functions. We do not publish your private messages, ID photos or offer drafts as public property listings.

VOW compliance records

By accepting the VOW terms, you consent to the collection and use of your verified identity, terms acceptance, session and listing activity for access control, security and compliance, and to disclosure to PropTx/the Association for auditing or legal purposes. For restricted MLS listing access, we record your verified identity, versioned terms acceptance, access renewal and authenticated listing requests and retrievals. Access requires explicit renewal at least every 90 days. Compliance records are retained for at least 365 days and at least 180 days after access validity expires, whichever is later; a legal hold can extend this period. PropTx, the relevant Association and authorized representatives may receive these records for auditing or legal purposes. Access to the VOW by Association representatives is permitted to verify compliance. Passwords remain securely hashed; reusable session tokens and plaintext passwords are not included in audit exports. Account deletion or session expiry does not erase records still required for compliance.

Retention and safeguards

Information remains in the site’s systems as needed to operate accounts and handle requests, and may be retained where necessary for recordkeeping or legal obligations. Uploaded ID photos are kept in private storage until an agent or administrator deletes them after review or a deletion request is processed. Access controls restrict ID photos to the buyer, assigned agent and administrator according to their roles. No online system can guarantee absolute security. Contact us if you need to correct information, ask about retention, or request deletion, subject to applicable requirements.

Your choices

You may choose whether to create an account or submit requests and offer drafts. You can remove favourites and saved searches from your account and change each search’s alert frequency, delivery method, and status change preference. You may ask for access to, correction of, or deletion of other personal information through the website’s contact details. Signing out ends your active session on that device; browser storage may persist until you clear it.

Email activity

Our emails use tracked links and a small hosted image to measure link activity and estimated opens. We associate these events with the email and, when available, your account so we can improve communications and help with your requests. Email privacy tools and security scanners can preload images or follow links, so these events do not necessarily mean a person opened or clicked an email. You can block remote images in your email application and manage optional property alerts through the preferences or unsubscribe links.

Website statistics and diagnostics

We use random browser and session identifiers to measure page views, engagement, device information and interaction patterns. We record IP addresses and visit times, and use a locally stored IP-location database to estimate countries and cities. IP locations are approximate and can reflect a VPN, mobile carrier or shared network. Visitor IPs are not sent to a geolocation API. Admin-only maps consolidate these approximate locations.

On the homepage, map search and listing pages, click positions and scroll-depth samples are grouped into heatmaps. We do not collect typed text, form values, screenshots or session replay. Private account and dashboard activity is excluded from interaction analytics. Do Not Track and Global Privacy Control disable visitor analytics and heatmaps. Operational web-server and error logs remain necessary to run and protect the service.

Browser, network, failed-resource and server errors are recorded with limited technical context. Request bodies, cookies and authorization headers are not logged by this feature, and common secrets and email addresses are redacted from diagnostic messages. Repeated errors may be grouped with occurrence counts. Detailed traffic, IP, interaction and error records are retained for up to one year and restricted to administrators. Blocking scripts or clearing browser storage can prevent or reset interaction tracking.

Links and updates

External links, including the RECO guide and property or map services, have their own privacy practices. We may update this policy as the site changes and will post the updated version here with an effective date.

ZEVY · Listing information

Terms of Use for PropTx/TRREB data

Please review before accepting.

Terms of Use

Minimum Terms of Use contents to be included in Member VOW as per PropTx’s MLS® Rules and Polices. A Member's VOW must obtain the identity of each Consumer and obtain each Consumer's agreement to Terms of Use of the VOW, as follows:

(a) Consumers must provide their name and a valid email address. The Member must send an email to the address provided by the Consumer confirming that the Consumer has agreed to the Terms of Use (described in paragraph 7(c) below). The Consumer may be permitted to access the VOW only after the Member has verified that the email address provided is valid and that the Consumer agreed to the Terms of Use.

(b) The Consumer must supply a username and a password, the combination of which must be different from those of all other Consumers on the VOW, before being permitted to search and retrieve Listing Information via the VOW. The username and password may be established by the Consumer or may be supplied by the Member, at the option of the Member. An email address may be associated with only one username and password. Consumers' passwords may be valid for up to 90 days, after which such passwords must be renewed or reconfirmed. The Member must, at all times, maintain a record of the name and email address supplied by the Consumer, and the username and current password of each Consumer. Such records must be kept for not less than 180 days after the expiration of the validity of the Consumer's password. If PropTx has reason to believe that a Member's VOW has been the cause of, or permitted a breach in, the security of the MLS® data or a violation of this VOW Policy, or the MLS® Rules and Policies (including the VOW Rules) related to use by one or more Consumers, the Member shall, upon request of PropTx, provide to PropTx a copy of the record of the name, email address, username, current password, and audit trail, if required, of any Consumer identified by PropTx to be suspected of involvement in the breach or violation.

(c) The Consumer must be required to affirmatively express agreement to a "Terms of Use" agreement that requires the Consumer to open and review an agreement that provides at least the following:

(i) That the Consumer acknowledges entering into a lawful broker-consumer relationship with the Member.

(ii) That all MLS® data obtained from the VOW is intended only for the Consumer's personal, non-commercial use.

(iii) That the Consumer has a bona fide interest in the purchase, sale, or lease of real estate of the type being offered through the VOW.

(iv) That the Consumer will not copy, redistribute, retransmit, or otherwise use any of the data or Listing Information provided, except in connection with the Consumer's consideration of the purchase, sale, or lease of an individual property.

(v) That the Consumer acknowledges PropTx' s ownership of, and the validity of PropTx's proprietary rights and copyright in the MLS® database, MLS® data, PropTx's MLS® System, and Listing Information.

(vi) That the Consumer will not, directly or indirectly, display, post, disseminate, distribute, publish, broadcast, transfer, sell or sublicense any Listing Information to another individual or entity. The prohibited uses expressly include "scraping" (including "screen scraping" and "database scraping"), "data mining" or any other activity intended to collect, store, re-organize, summarize or manipulate any Listing Information or any related data.

(vii) After the Consumer has opened for viewing the Terms of Use agreement, a "mouse click" is sufficient to acknowledge agreement to those terms. The Terms of Use agreement may not impose a financial obligation on the Consumer or create any representation agreement between the Consumer and the Member.

(viii) The Terms of Use agreement shall also expressly authorize PropTx, and other PropTx Members or their duly authorized representatives, to access the VOW for the purposes of verifying compliance with MLS® Rules and Policies (including the VOW Rules) and monitoring the display of Members' Listings by the VOW.

(ix) Every VOW must display a privacy policy that boldly informs Consumers of, and obtains Consumers' consent to, all the ways in which Personal Information that they provide may be collected, used or disclosed, including the fact that Personal Information may be shared with PropTx for auditing and/or legal purposes.

Your relationship with Zevy

You enter a lawful broker-consumer relationship with International Realty Firm Inc., Brokerage, assisted by Team Zevy. This does not create a representation agreement or a financial obligation.

You have a bona fide interest in buying, selling or leasing real estate.

Permitted use of listing information

  • Listing information is for your personal, non-commercial consideration of an individual property only. You are not using this consumer website as a realtor, data reseller or for any other commercial purpose.
  • You may use listing information only to consider buying, selling or leasing an individual property. Any limited permission for that purpose does not override the separate prohibitions below.
  • Do not share, display, post, publish, broadcast, distribute, transfer, sell or sublicense listing information to another person or organization, directly or indirectly. This includes supplying it to any AI system or technology that collects, stores, reorganizes, analyzes, summarizes or manipulates listing information or related data.
  • Screen scraping, database scraping, data mining and other activities intended to collect, store, reorganize, summarize or manipulate listing information or related data are prohibited.

Ownership and copyright

You acknowledge PropTx Innovations Inc.’s and the Toronto Regional Real Estate Board’s (TRREB) ownership of, and the validity of their proprietary rights and copyright in, the MLS® database, MLS® data, MLS® systems and listing information.

PropTx MLS® data © PropTx Innovations Inc. and the Toronto Regional Real Estate Board (TRREB). All rights reserved.

Accuracy of listing information

Listing information is deemed reliable but is not guaranteed accurate by PropTx or the Toronto Regional Real Estate Board (TRREB).

Account access and renewal

  • Restricted listing information requires a verified account and explicit account acceptance of these terms. Use your verified account and real name.
  • Account listing access must be explicitly renewed at least every 90 days. Signed-in sessions end after 60 minutes of inactivity.
  • Passwords remain securely hashed. Reusable session tokens are excluded from audit exports.

Privacy, records and compliance

You authorize PropTx, the Association, their members and authorized representatives to access this website to verify compliance and monitor listing display.

  • Zevy records your verified identity, terms acceptance, access validity and authenticated listing activity for security and compliance. These records may be shared with PropTx or the Association for audit or legal purposes.
  • Compliance records are retained for at least 180 days after access validity expires. Legal holds may extend retention.
  • Read the site’s Terms of Service, Privacy Policy and CREA terms before accepting.

Terms of Service · Privacy Policy · CREA terms